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sarahperez

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Since: Apr 25, 2006
Posts: 1



(Msg. 1) Posted: Tue Apr 25, 2006 10:33 am
Post subject: WSUS Event ID 421 Reason=Timeout expired
Archived from groups: microsoft>public>windows>server>update_services (more info?)
Can someone give me insight into this error message (below)? I started
getting this in my Server Performance Report every day on SBS 2003.
With only one occurrence, it doesn't seem to be a major problem, and
WSUS is working fine, but I'm just curious...

Source: Windows Server Update Services
Event ID 421
Last Occurence: 3/15/2006 5:33 AM
Total Occurrences: 1

Connection to database failed. Reason=Timeout expired. The timeout
period elapsed prior to completion of the operation or the server is
not responding. General network error. Check your network
documentation.. Connection string: Data Source=SERVER\WSUS;Initial
Catalog=SUSDB;Connection Timeout=60;Application Name=WSUS SQL
Connection;Trusted_Connection=Yes;Pooling='true'; Max Pool Size = 100

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ICooke69

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Since: Dec 12, 2007
Posts: 1



(Msg. 2) Posted: Wed Dec 12, 2007 8:30 pm
Post subject: Re: WSUS Event ID 421 Reason=Timeout expired [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Hi,

I have a Windows Server 2003 SP2 with MSDE running WSUS 2.0 in replica
mode.

When I try and access the admin console I receive the error message
"Error connecting to the Windows Server Update Services database"

When I check the event log there a loads of Event 421 errors

Event Type: Error
Event Source: Windows Server Update Services
Event Category: Update Services Service
Event ID: 421
Date: 12/12/2007
Time: 14:32:30
User: N/A
Computer: SERVERNAME
Description:
Connection to database failed. Reason=SQL Server does not exist or
access denied.. Connection string: Data Source=SERVERNAME\WSUS;Initial
Catalog=SUSDB;Connection Timeout=60;Application Name=WSUS SQL
Connection;Trusted_Connection=Yes;Pooling='true'; Max Pool Size = 100

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Any ideas?


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Lawrence Garvin [MVP]

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Since: Oct 27, 2007
Posts: 47



(Msg. 3) Posted: Wed Dec 12, 2007 8:30 pm
Post subject: Re: WSUS Event ID 421 Reason=Timeout expired [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"ICooke69" <ICooke69.31hibe.TakeThisOut@DoNotSpam.com> wrote in message
news:ICooke69.31hibe@DoNotSpam.com...

> Connection to database failed. Reason=SQL Server does not exist or
> access denied..

> Any ideas?

The most likely cause is that the account you are logged in with is not a
member of the Administrators, or WSUS Administrators, group on the WSUS
Server, thus is being denied access.


--
Lawrence Garvin, M.S., MCTS, MCP
Senior Data Architect, APQC, Houston, Texas
MVP - Software Distribution (2005-2007)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
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ICooke69

External


Since: Dec 13, 2007
Posts: 1



(Msg. 4) Posted: Thu Dec 13, 2007 4:15 pm
Post subject: Re: WSUS Event ID 421 Reason=Timeout expired [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Lawrence,

Thanks for your input but.....

The user account used has full domain admin rights. I have even tried
to launch the Wsus Admin Console whilst logged onto the server and
receive the same error message....

Connection to database failed. Reason=SQL Server does not exist or
> access denied..

and an associated error appears in the event log.
All other Wsus2.0 servers are behaving as expected.

All ideas appreciated


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Lawrence Garvin [MVP]

External


Since: Oct 27, 2007
Posts: 47



(Msg. 5) Posted: Thu Dec 13, 2007 4:15 pm
Post subject: Re: WSUS Event ID 421 Reason=Timeout expired [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"ICooke69" <ICooke69.31j1vc RemoveThis @DoNotSpam.com> wrote in message
news:ICooke69.31j1vc@DoNotSpam.com...
>
> Lawrence,
>
> Thanks for your input but.....
>
> The user account used has full domain admin rights.

Ironically, being a member of DOMAIN\Domain Admins guarantees nothing.

In this case, verify that DOMAIN\Domain Admins is, in fact, a member of the
BUILTIN\Administrators group on the WSUS Administrator. I know that it's a
common practice to remove DOMAIN\Domain Admins from that group, and it's not
uncommon for this to be the cause of this particular behavior.

> I have even tried
> to launch the Wsus Admin Console whilst logged onto the server and
> receive the same error message....

Of course, this additional information is useful, and could indicate a
number of other issues with accounts and/or permissions, including
unexpected changes to permissions or passwords on the IUSR_Machinename
account, the IWAM_Machinename account, the NTAUTHORITY\Network Service
account, or the NTAUTHORITY\Local System account - any of that sound
familair?

> Connection to database failed. Reason=SQL Server does not exist or
>> access denied..

Could also be that the database service is stopped. Have you verified that
the database server is accessible, in general?




--
Lawrence Garvin, M.S., MCTS, MCP
Senior Data Architect, APQC, Houston, Texas
MVP - Software Distribution (2005-2007)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
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