Available Page Sizes Are Missing After Restoring Printers ..

Looking for any help on this problem. It seems the Printer Migrator
utility works pretty well for the most part. However, I noticed that
after backing up printers and then restoring them using the utility, a
lot of previously available page sizes were no longer available.

For example, I installed a Xerox Phaser 7700. When printing to the
printer I had 30 page sizes to choose from. After restoring the
printer from a .cab created with Printer Migrator, only 10 were
available. Below is a list of the page sizes available on the Phaser
7700 before and after the restore:

Before: After:

Letter Letter
Tabloid Tabloid
Legal Legal
Statement Statement
Executive Executive
A3 A3
A4 A4
A5 A5
Tabloid Extra Tabloid Extra
A6 A6
SRA3
8x10
UK Foolscap
US Folio
#10 Envelope
#9 1/2 Booklet Envelope
US Postcard
RA3
B4 JIS
B5 JIS
B6 JIS
Oficio
SP Folio
B4 Envelope
B5 Envelope
B6 Envelope
C4 Envelope
C5 Envelope
C6 Envelope
DL Envelope

This has been the situation with every printer I restore and backup
using Printer Migrator. It seems the only page sizes that remain are
fairly common sizes, and anything that is considered oversize or
uncommon is removed. Below is a list of page sizes that seem to always
remain after restore. Anyone seen this issue before?

A2
A3
A4
A5
A6
Letter
Legal
Statement
Executive
Tabloid
Tabloid Extra
9x11
11x17
PostScript Custom Page Size

Hi Nathan,

As my test, the issue is re-producable. I think it may be caused by the
drivers of the printer.

If we use the printer driver:

7700enw2kps.exe
ftp://ftp.tekcolor.com/ftp_dir/1059067868/2000/2.4.18/7700enw2kps.exe

We will encounter the problem.

I removed the driver and install the driver:

7700enw2kpsPMICC.exe from
ftp://ftp.tekcolor.com/ftp_dir/1059067868/2000/NA/7700enw2kpsPMICC.exe

All works fine.

Please remove the current driver and use the 7700enw2kpsPMICC.exe as the
printer driver. This should works.

Thanks for using Microsoft News Group!

Sincerely,

Steven Liu [MSFT]

Microsoft Online Partner Support

MCSE 2000

Get Secure! - www.microsoft.com/security

This posting is provided "as is" with no warranties and confers no rights.