OWA - can't send, reply, or show calendar views

Hi !
I enabled OWA on SBS server 03, and I can open it on client's PCs. But none
of the toolbar buttons works - eg - if I select New, Reply, Forward etc.
nothing happens. If I open the message and then click Reply, it opens another
window, but I can't type anytihing. With all this 'Error on page' message
comes up in lower left corner of the explorer. The same is if I try to open
any other calendar view than daily (default one). Only if I right-click on
the email (without opening it) reply window opens and I can type and send
reply.
If I open OWA on the server - everything works fine. I compared settings in
both Explorers and couldn't find anything obvous. Client Expolrer is 6, with
Win XP sp2.
Please, help!!!
(PS I posted this on Exchange discussion but I am not sure if it went
through, hence posting it again).

--
Thanks, Lily!

Same problem, sbs 2003 sp1, exchange sp2. Works when i use OWA on the
server, when i use a client computer, can't forward, reply or send. Box
comes up as normal, when i hit send i get a 404 error. Thoughts? I already
cleared the contents of the iis temp compressed folder, no change

""Nathan Liu [MSFT]"" wrote:

> Hello Arnel,
>
> Thank you for posting in the SBS newsgroup.
>
> Considering the current condition, I suggest you create a new thread on the
> microsoft.public.exchange2000.general newsgroup. The reason why I recommend
> this is that you will get the most qualified pool of respondents, and other
> partners who the newsgroups regularly can share their knowledge. Thanks for
> understanding.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
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> For urgent issues, you may want to contact Microsoft CSS directly. Please
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: OWA - can't send, reply, or show calendar views
> >thread-index: AcXN3gTqCuHPUHClR9eJ7jqbAnIGbA==
> >X-WBNR-Posting-Host: 64.93.24.176
> >From: "=?Utf-8?B?QXJuZWw=?=" <Arnel RemoveThis @discussions.microsoft.com>
> >References: <E5A8E440-0724-411D-AD27-29B45AB66F27 RemoveThis @microsoft.com>
> <0ft651phFHA.944 RemoveThis @TK2MSFTNGXA01.phx.gbl>
> <D5DAA240-BED6-44FD-8B1D-9696738DDE60 RemoveThis @microsoft.com>
> <fvLRiaQjFHA.3672 RemoveThis @TK2MSFTNGXA01.phx.gbl>
> >Subject: RE: OWA - can't send, reply, or show calendar views
> >Date: Mon, 10 Oct 2005 14:03:09 -0700
> >Lines: 253
> >Message-ID: <2F458979-FEF3-43B3-8F9D-4CBBF84B4F75 RemoveThis @microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:211765
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Nathan,
> >
> >I have a similar problem but it is on a Windows 2000 server and exchange
> >2000. Everything seems to be functioning except for reply, reply to all,
> and
> >forward buttons. When I click on those buttons it opens another window and
> I
> >get 404 error.
> >
> >I do have urlscan installed and I cut and paste the recommended settings,
> >which fixed the Inbox displaying loading... message and fixed the other
> >functions except for the reply and forward button.
> >
> >Do you know what else I can do to fix the reply and forward buttons?
> >
> >Thanks for any help!
> >
> >Arnel
> >
> >""Nathan Liu [MSFT]"" wrote:
> >
> >> Hi Lily,
> >>
> >> Thank you for posting back! I'm glad to hear that things are working
> >> correctly for you now. Please do not hesitate to post in this great
> >> newsgroup if you need any assistance in the future. I look forward to
> >> working with you again.
> >>
> >> Best regards,
> >>
> >> Nathan Liu (MSFT)
> >> Microsoft CSS Online Newsgroup Support
> >> Get Secure! - www.microsoft.com/security
> >> =====================================================
> >> When responding to posts, please "Reply to Group" via your newsreader so
> >> that others may learn and benefit from your issue.
> >> =====================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >> --------------------
> >> >Thread-Topic: OWA - can't send, reply, or show calendar views
> >> >thread-index: AcWM8shbFLie0e6pQGO2wv7HuzewtQ==
> >> >X-WBNR-Posting-Host: 203.25.66.146
> >> >From: "=?Utf-8?B?TGlseQ==?=" <Lily RemoveThis @discussions.microsoft.com>
> >> >References: <E5A8E440-0724-411D-AD27-29B45AB66F27 RemoveThis @microsoft.com>
> >> <0ft651phFHA.944 RemoveThis @TK2MSFTNGXA01.phx.gbl>
> >> >Subject: RE: OWA - can't send, reply, or show calendar views
> >> >Date: Tue, 19 Jul 2005 23:18:02 -0700
> >> >Lines: 165
> >> >Message-ID: <D5DAA240-BED6-44FD-8B1D-9696738DDE60 RemoveThis @microsoft.com>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:137321
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >Thanks Nathan!
> >> >It was a corrupted IIS folder and when I applied the fix and cleaned
> all
> >> >files - OWA worked fine!
> >> >--
> >> >Thanks, Lily!
> >> >
> >> >
> >> >"Nathan Liu [MSFT]" wrote:
> >> >
> >> >> Hello Lily,
> >> >>
> >> >> Thank you for posting in the SBS newsgroup.
> >> >>
> >> >> According to your description, I understand that the OWA cannot send,
> >> reply
> >> >> email, or show calendar. If I have misunderstood your concern, please
> >> don't
> >> >> hesitate to let me know.
> >> >>
> >> >> To narrow down this issue, please perform the following steps:
> >> >>
> >> >> 1. As you mentioned, the OWA work fine on the SBS Server, but it
> have
> >> >> issue on the client workstation. Please try to test it on other
> client
> >> >> workstations, and check if the issue occurs on all clients or certain
> >> >> clients. Please disable any firewall software on the problematic
> >> clients,
> >> >> and then check if the issue can be re-produced.
> >> >>
> >> >> 2. Based on my experience, this issue can occur if the content of
> the
> >> >> "%SystemRoot%\IIS Temporary Compressed Files" folder is corrupted. To
> >> >> resolve the issue, perform the following steps:
> >> >>
> >> >> At the server side:
> >> >>
> >> >> a. Apply the 831464 hot fix (you can check if the version of the
> >> W3core.dll
> >> >> file is 6.0.3790.99 or later and if so you do not need to apply the
> fix
> >> >> again):
> >> >>
> >> >>
> >>
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=0bc9
> >> >> b5bc-a094-49bf-89a5-c8a2d32345a2&displaylang=en
> >> >>
> >> >> b. Clear the IIS server files. To do so, follow these steps:
> >> >>
> >> >> 1) Go to your "%SystemRoot%\IIS Temporary Compressed Files"
> >> (C:\WINDOWS\IIS
> >> >> Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed
> Files)
> >> >> directory.
> >> >>
> >> >> 2) Select all of the content in this directory and delete it.
> >> >>
> >> >> 3) Click Start->Run, type "iisreset" (without the quotes) and click
> OK
> >> to
> >> >> restart the IIS services.
> >> >>
> >> >> At the client side:
> >> >>
> >> >> a. Open IE, and go to Tools -> Internet Options.
> >> >>
> >> >> b. Select Delete Files, check "Delete all offline files" and click OK
> to
> >> >> confirm that you want to delete the content. Then check if the issue
> >> >> disappears. Please also delete Cookies and then try again.
> >> >>
> >> >> 3. This issue can also be caused by TrendMicro Officescan installed.
> If
> >> so
> >> >> please try the suggestions in the following KB article and check if
> the
> >> >> issue can be fixed:
> >> >>
> >> >> 842470 The contents of your Inbox and your Calendar are not displayed
> >> when
> >> >> you
> >> >> http://support.microsoft.com/?id=842470
> >> >>
> >> >> Also check if you have URLSCAN installed. If so, make sure URLSCAN is
> >> >> configured per the Exchange 2003 OWA template for URLSCAN. See:
> >> >>
> >> >> 823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility
> in
> >> an
> >> >> Exchange 2003 Environment
> >> >> http://support.microsoft.com/?id=823175
> >> >>
> >> >> 4. If you have ISA installed on the SBS server, take the following
> steps
> >> to
> >> >> clear the ISA cache.
> >> >>
> >> >> A. Stop the Web Proxy service.
> >> >> B. Locate the Urlcache folder.
> >> >> C. From the multiple files in this folder, locate the *.cdat file in
> >> this
> >> >> folder.
> >> >> D. Delete the *.cdat file.
> >> >> E. Start the Web Proxy service.
> >> >>
> >> >> Related Knowledge Base article:
> >> >>
> >> >> 301471 How to Delete the Web Cache on Internet Security and
> Acceleration
> >> >> Server
> >> >> http://support.microsoft.com/?id=301471
> >> >>
> >> >>
> >> >> If the issue still occurs, please help me gather the following
> >> information
> >> >> for further investigation:
> >> >>
> >> >> 1. Does the issue only occur when you choose to use OWA "Premium
> Mode"?
> >> >>
> >> >> 2. Does the occur on internal (LAN) computers or external computers?
> >> Based
> >> >> on the information you provided, it seems that you were accessing OWA
> >> from
> >> >> the internal, so I would suggest you check if the issue also occurs
> on
> >> >> external workstations as well as on the SBS 2003 server console.
> >> >>
> >> >> 3. Is the version of the file W3core.dll 6.0.3790.99?
> >> >>
> >> >> I am appreciated your time and cooperation. If anything is unclear,
> >> please
> >> >> feel free to let me know. I am looking forward to hearing from you.
> >> >>
> >> >> Best regards,
> >> >>
> >> >> Nathan Liu (MSFT)
> >> >> Microsoft CSS Online Newsgroup Support
> >> >> Get Secure! - www.microsoft.com/security
> >> >> =====================================================
> >> >> When responding to posts, please "Reply to Group" via your newsreader
> so
> >> >> that others may learn and benefit from your issue.
> >> >> =====================================================
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> >>
> >> >> --------------------
> >> >> >Thread-Topic: OWA - can't send, reply, or show calendar views
> >> >> >thread-index: AcWFyNIi5LcBmnjATCK103aCTOqpZg==
> >> >> >X-WBNR-Posting-Host: 203.25.66.146
> >> >> >From: "=?Utf-8?B?TGlseQ==?=" <Lily RemoveThis @discussions.microsoft.com>
> >> >> >Subject: OWA - can't send, reply, or show calendar views
> >> >> >Date: Sun, 10 Jul 2005 20:30:01 -0700
> >> >> >Lines: 18
> >> >> >Message-ID: <E5A8E440-0724-411D-AD27-29B45AB66F27 RemoveThis @microsoft.com>
> >> >> >MIME-Version: 1.0
> >> >> >Content-Type: text/plain;
> >> >> > charset="Utf-8"
> >> >> >Content-Transfer-Encoding: 7bit
> >> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >> >Content-Class: urn:content-classes:message
> >> >> >Importance: normal