Connection with server failed. Hit to retry. (Symantec Ba..

On 20 Sep, 18:00, "Russ Grover \(SBITS.Biz\)"
<supp....TakeThisOut@REMOVETHIS.SBITS.Biz> wrote:
> I'd call them
>
> United Kingdom
> Telephone:
> +44 (0) 870 606 6000
>
> --
>
> Russell Grover
> Microsoft Certified Gold Partner
> Microsoft Certified Small Business Specialist.
> MCP, MCPS, MCNPS, (MCP-SBS)
> Remote SBS2003 Supporthttp://www.SBITS.Biz
>
> <i....TakeThisOut@dykeyaxley.co.uk> wrote in message
>
> news:1190303118.570179.46160@g4g2000hsf.googlegroups.com...
>
>
>
> > All,
>
> > I'm experiencing some issues with my installation of Symantec Backup
> > Exec 11d, the Small Business edition.
>
> > This has been newly installed on a new Dell server running Windows
> > Server SBS 2003 R2 but whrn I come to create a backup job, whether it
> > be manually or via the Wizard, I cannot view the selection list.
> > Instead, I get a message that reads, "Connection with server failed.
> > Hit <F5> to retry."
>
> > Symantec's support website claims that this is down to the credentials
> > that the Backup Exec services are using to connect to the server,
> > however I have checked and double-checked these and they are OK. I am
> > using the built-in domain Administrator account as credentials for
> > these services.
>
> > All services started OK but no luck in getting my selection list up.
> > I've never come across this before and have lost count of how many
> > times I have installed Backup Exec 11d on an SBS server, I'm stumped :-
> > (
>
> > I installed Microsoft SQL Server 2005 from the Premium Technologies
> > disc AFTER installing Symantec but BEFORE creating any backup job.
>
> > Any thoughts on where to go next?
>
> > Thanks- Hide quoted text -
>
> - Show quoted text -

OK folks

There is an answer to this one, which I will post up in full. It turns
out it is quite straightforward in the end.

I contacted Symantec on hte number above (thanks Russell) but they
directed me to contact Dell as the product is installed on a new Dell
PowerEdge server. Dell technician said it was a permissions-related
problem and yet I had checked all of the username, password and domain
credentials over and over.

Finally my colleague here spotted the problem. At some point or
another we had managed to place hte built-in administrator account in
REMOTE OPERATORS SECURITY GROUP. Membership of this group means that
many other administrative permissions are cancelled out, and therefore
no rights to log on to the server using the administrator credentials
in Veritas.

Remove administrator from Remote Operators and you can now connect to
the server and configure/run backup jobs.

For the record the error when logging onto console was this: "The
local policy of this system does not permit you to logon
interactively".

Link to MS KB: http://support.microsoft.com/kb/841188

Regards

Simon
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